Returns & Delivery

We’ll make every effort to make sure deliveries are made within the dates specified as per the chosen delivery type (although please remember that weekends and Bank Holidays are classed as non-working days).

See the below table for quick summary of delivery options:

USA FREE Free over $100

1 – 2 Working Days (Mainland US)

USA $9.95 1 – 2 Working Days (Mainland US)
Canada $49.95 3 – 5 Working Days
Rest of World $49.95 7 – 10 Working Days

US RETURNS

Had a change of heart? Not quite what you had in mind? We understand! We’ll be happy to refund as soon as we receive the product back here within 28 days of receiving your purchase, (or 14 days for reduced or sale products. Clearance items cannot be refunded) Please send the item(s) back to us via post. Just make sure your item is in its original condition with the tags still attached.

It couldn’t be easier…

1. Complete the returns form ( including the reason code section) and enclose it with your returned parcel. This must be included so we can process your return.

2. Add our returns address to your package: Returns Department, Pia Rossini. 119A Ruthar Drive, Newark, Delaware. 19711

3. Take the parcel (with enclosed and completed returns form) to your local FedEx Office. Make sure to ask for a proof of postage, and hold onto this until we can confirm we’ve received the goods back here, as without this we cannot be responsible for any items that fail to reach us.

We’ll send you an email letting you know whether a refund or exchange has been processed. This is usually done within 2 working days of receiving your return into our warehouse.

Any refund will automatically be issued to the payment method you used to place your original order. This typically takes 5 working days in the US, depending on your payment method issuer.

In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. Your statutory rights are not affected by our returns policy.

Please note we are unable to accept returns for clearance items.

REST OF WORLD RETURNS

It couldn’t be easier…

STEP 1: If you wish to return an item you can download the returns form at the bottom of this page. Print this and fill in the required information. If you want to return any items, you must complete the returns form and enclose this with the items you are returning. Once complete, remember to pop it in with your return.

STEP 2: Add our returns address to your package: Returns Department, Pia Rossini. 119A Ruthar Drive, Newark, Delaware. 19711

STEP 3: Take the parcel (with enclosed and completed returns form) to your local FedEx Office.  Make sure to ask for a proof of postage, and hold onto this until we can confirm we’ve received the goods back here, as without this we cannot be responsible for any items that fail to reach us.

We’ll send you an email letting you know whether a refund or exchange has been processed. This is usually done within 2 working days of receiving your return into our warehouse.

Any refund will automatically be issued to the payment method you used to place your original order. This typically takes 5 working days, depending on your payment method issuer.

A sum of $5.00 will be deducted from your refund to cover postage on ROW returns.

DELIVERYReturns-form-New-USA